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BTEC Specialist Customer Service Levels 1 2 And 3

BTEC - http://www.edexcel.com/quals/btec/Pages/default.aspx

Course General Information

  • Available Delivery Method:
  • Online/Distance or Work-Based/Classroom
  • Qualification Gained:
  • Pearson BTEC Award in Customer Service (QCF)
  • Guided learning hours:
  • 65 hours
  • Online/Distance Learning Fee:
  • £495
  • Work-Based/Classroom Learning Fee:
  • £525
  • Next Work-Based/Classroom Learning Date:
  • October 25th, 2017
* This course is available for workplace or classroom delivery on demand.

Course Notes

Who is this course for?

This course is ideal for customer service assistants and operatives.

Practical Benefits:

You will gain valuable customer service skills to enable you to be a better communicator, service provider and team member.

Prerequisites:

Be aged 14 and above, have a good standard of literacy, numeracy and ICT.

Duration:

65 guided learning hours

Cost:

See above for costs, prices are subject to change and you should contact us prior to booking.

Locations and modes of delivery:

This customer service award course is available through training classes, online or work based learning from our centre in Belfast, County Antrim, Northern Ireland UK and open to everyone worldwide.

Course Description

This customer service award course is brought you by HRD Services Antrim, through Pearson BTEC. The Pearson BTEC Level 3 Customer Services Award offers students the opportunity to explore topics such as:

Providing excellent customer service
Improving customer service

Description of activities/exercises:

You will complete workbook activities exploring excellent customer service tips and techniques for delivering high quality customer care and how to improve customer service in your organisation, view multimedia and interactive learning presentations, read textbooks and research/study using reliable websites online.

There are two whole unit assignments for this customer service award course comprising of coursework only. Your work will be assessed by one of our associates in Northern Ireland or by one of the team in mainland UK.

Need More Info?

If you are unsure whether this course is for you or your team, contact HRD Services to request a free consultation or information pack.

Enrolment Request Form

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