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Pearson BTEC Level 2 Or 3 Customer Services Courses Northern Ireland

BTEC - http://www.edexcel.com/quals/btec/Pages/default.aspx

Course General Information

  • Available Delivery Method:
  • Online/Distance or Work-Based/Classroom
  • Qualification Gained:
  • Pearson BTEC Level 3 Customer Services Certificate
  • Guided learning hours:
  • 85 hours
  • Online/Distance Learning Fee:
  • £595
  • Work-Based/Classroom Learning Fee:
  • £625
  • Next Work-Based/Classroom Learning Date:
  • March 5th, 2018
* This course is available for workplace or classroom delivery on demand.

Course Notes

Who is this course for?

This short course is ideal for customer service assistants, operatives and supervisors with the outlook of understanding what excellent customer service is and why it is important for remaining competitive.

Practical Benefits:

You will explore and identify what customers want, devise a plan for self development and deliver service excellence in your organisation.


Be aged 14 and above, have a good standard of literacy, numeracy and ICT.


85 guided learning hours


See above for costs, prices are subject to change and you should contact us prior to booking.

Locations and modes of delivery:

This customer service award course is available through training classes, online or work based learning from our centre in Belfast, County Antrim, Northern Ireland UK and open to everyone worldwide.

Course Description

This customer services certificate course is brought you by HRD Services Belfast through Pearson BTEC . The Pearson BTEC Level 3 Customer Services Certificate offers students the opportunity to explore topics such as:

Planning for self-development in customer service
Providing excellent customer service
Improving customer service

The specialist certificate is a standalone qualification or a progression from the award.

Description of activities/exercises:

You will complete workbook activities exploring what is involved in planning for self-development in customer service, what is excellent customer service (good and bad examples compared) and how to improve customer service in your organisation. Learning takes place by viewing multimedia and interactive learning presentations, reading textbooks and researching/studying using reliable websites online.

There are three whole unit assignments for this customer services certificate course comprising of coursework only. Your work will be marked by one of our associates in Belfast or by one of the team in mainland UK.

Need More Info?

If you are unsure whether this course is for you or your team, contact HRD Services to request a free consultation or information pack.

Enrolment Request Form

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