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Supervising Customer Service In Hospitality Travel And Tourism Leisure

BTEC - http://www.edexcel.com/quals/btec/Pages/default.aspx

Course General Information

  • Available Delivery Method:
  • Online/Distance or Work-Based/Classroom
  • Qualification Gained:
  • Pearson BTEC Level 3 Award in Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism
  • Guided learning hours:
  • 20 hours
  • Online/Distance Learning Fee:
  • £325
  • Work-Based/Classroom Learning Fee:
  • £395
  • Next Work-Based/Classroom Learning Date:
  • February 9th, 2017
* This course is available for workplace or classroom delivery on demand.

Course Notes

Who is this course for?

This excellent short course for the hospitality, leisure, travel and tourism sector is ideal for those currently involved in supervising customer services or those aspiring to deliver exceptional customer care in any of these areas.

Practical Benefits:

You will gain valuable customer service skills to enable you to be a better communicator, service provider and team member in hospitality, leisure, travel and tourism operations.

Prerequisites:

Be aged 16 and above, have a good standard of literacy, numeracy and ICT.

Duration:

20 guided learning hours

Cost:

See above for costs, prices are subject to change and you should contact us prior to booking.

Locations and modes of delivery:

This principles of supervising customer service performance in hospitality, leisure, travel and tourism award course is available through training classes, online or work based learning from our centre in Belfast Northern Ireland and open to everyone worldwide.

HRD services offer a range of hospitality qualifications through Pearson BTEC. Vocational qualifications are gaining in popularity and favour with employers throughout the world. Look no further for your development needs, as we provide everything you need in one handy location, to complete an internationally recognised qualification.

Thank you for looking at this course and if you have any additional questions please feel free to contact us using one of our forms.

Course Description

This Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism Award Course is brought you by HRD Services Belfast in conjunction with Pearson BTEC, the U.K.'s leading awarding body for vocational qualifications. The Pearson BTEC Level 3 Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism Award offers students the opportunity to explore topics such as:

Principles of Supervising Customer Service Performance in
Hospitality Leisure Travel and Tourism

Description of activities/exercises:

You will complete workbook activities exploring the key principles of customer services for your hospitality leisure travel and tourism organisation (if not in-service, we will create a scenario based assignment for you). You will develop knowledge through viewing multimedia and interactive learning presentations, reading textbooks and researching/studying team leading concepts and models using reliable websites online. All provided through the our learning management system for your convenience.

There is one whole unit assignment with this course, comprising of coursework only.

Full tutorial support is available from experienced hospitality tutors. Tutors hold the International hospitality management degree qualifications from the University of Ulster and are qualified assessors and teachers.

Need More Info?

If you are unsure whether this course is for you or your team, contact HRD Services to request a free consultation or information pack.

Enrolment Request Form

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